MBIC Incorrect Issue

All DEEOIC and DCMWC claimants recently received new Medical Benefit Identification Cards (MBIC) with updated pharmacy billing services information and a brochure with details of your benefits. Some claimants inadvertently received a letter stating you requested a “re-issue” of the card. Please disregard this letter. If you are a DEEOIC or DCMWC claimant and have questions, please contact the Acentra Health Customer Service toll-free number at 1-800-638-7072 for DCMWC or at 1-866-272-2682 for DEEOIC. Representatives are available Monday through Friday from 8 am to 8 pm Eastern.

UPDATE: PHARMACY PROCESSING IMPACTED BY RECENT CYBER SERCURITY ISSUE

OWCP pharmacy operations have been impacted by a recent cyber security issue and OWCP claimants and their pharmacies may experience prescription claim rejections at the point-of-sale.  Initial analysis indicates no impact on OWCP claimant personally identifiable information or personal health information.  If claimants require immediate access to medications, they should consult with their pharmacy on other options. OWCP is working with its contractors to restore service as soon as possible. OWCP will update this information as more information becomes available.

New Benefit Cards (DEEOIC and DCMWC claimants)

If you are a DEEOIC or DCMWC claimant, you will be receiving a new benefits card in the mail in March 2024 with associated documents from Acentra Health on behalf of OWCP. Your current card will remain active until March 15, 2024. If you do not receive your card by March 15, 2024, please call Acentra Health Customer Service toll-free number for DCMWC at 1-800-638-7072 or DEEOIC at 1-866-272-2682.

OWCP Provider Enrollment Electronic Signature

Effective January 27, 2024, providers can submit provider enrollment applications and enrollment maintenance updates using an electronic signature.

An electronic signature will be applied to the application based on the account information of the user who is completing the application online. A “wet” or physical signature will no longer be required to submit an enrollment application or update.

Electronic signatures are also applicable in these scenarios:

  • Online provider enrollment application with the status of “In Progress” (started but not submitted).
  • Online provider enrollment application with status of “Returned to Provider” (RTP’d).

Please refer to the Enrollment Resource Guides for further information by visiting https://owcpmed.dol.gov/portal/Provider/Enrollments.

For additional information, contact our Call Center at the number listed below, where a Call Center representative will be happy to assist you.

Division of Coal Mine Workers' Compensation (DCMWC):1-800-638-7072

Division of Energy Employees Occupational Illness Compensation (DEEOIC):1-866-272-2682

Division of Federal Employees' Compensation (DFEC):1-844-493-1966

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