Contact Information

Call Us (Interactive Voice Response)

During peak call volume times, callers may experience longer wait times if choosing to speak directly to a Customer Services Representative. For a faster response, our Interactive Voice Response System (IVRS) or our OWCP Medical Bill Process web portal provide the same detailed, up to date information. Both systems are available 24 hours a day, 7 days a week, every day of the year (except during times of scheduled maintenance).

If you need to speak with a representative, they are available between the hours of 8:00 a.m. – 8:00 p.m. (Eastern Time) 

Division of Federal Employees’ Compensation (DFEC): 1-844-493-1966 
Division of Energy Employees Occupational Illness Compensation (DEEOIC): 1-866-272-2682
Division of Coal Mine Workers’ Compensation (DCMWC): 1-800-638-7072

Please refer to the Quick Guide on how to use the Interactive Voice Response System (IVRS)

General Correspondence

To submit GENERAL CORRESPONDENCE regarding medical coverage, please send mail to the following OWCP program specific mailing address.

Division of Federal Employees’ Compensation (DFEC)
    General Correspondence
    PO Box 8311
    London, KY 40742-8311

Division of Energy Employees Occupational Illness Compensation (DEEOIC)
    General Correspondence 
    PO Box 8306
    London, KY 40742-8306

Division of Coal Mine Workers’ Compensation (DCMWC)
    General Correspondence
    PO Box 8307
    London, KY 40742-8307
 

Provider Enrollment

For correspondence related to PROVIDER ENROLLMENT for all OWCP programs, please mail or fax to:

    Provider Enrollment
    PO Box 8312
    London, KY 40742-8312
    Fax: 888-444-5335

Bill Submissions via Mail

Please mail ALL BILLS to the address below that corresponds with the OWCP program responsible for your patients' medical benefits:

Division of Federal Employees’ Compensation (DFEC)
    General Bills
    PO Box 8300
    London, KY 40742-8300

Division of Energy Employees Occupational Illness Compensation (DEEOIC)
    General Bills    
    PO Box 8304
    London, KY 40742-8304

Division of Coal Mine Workers’ Compensation (DCMWC)
    General Bills
    PO Box 8302
    London, KY 40742-8302
 

Authorization Fax Numbers

Division of Federal Employees’ Compensation (DFEC): 1-800-215-4901
Division of Energy Employees Occupational Illness Compensation (DEEOIC): 1-800-882-6147

EDI Helpdesk

For technical issues related to EDI submission, please contact the EDI Helpdesk at 1-800-987-6717. The hours of operation are 8:00 a.m. – 8:00 p.m. (Eastern Time) 

Pharmacy/LMN

For pharmacy related questions or issues, please visit: https://owcprx.dol.gov