New Pharmacy Benefit Manager

The U.S. Department of Labor (DOL) has contracted with Conduent to provide pharmacy billing services to the Office of Workers' Compensation Programs (OWCP) Division of Energy Employees Occupational Illness Compensation (DEEOIC) and Division of Coal Mine Workers' Compensation (DCMWC). All DEEOIC and DCMWC claimants should now have a new Medical Benefit Identification Card (MBIC). If you are a DEEOIC or DCMWC claimant and still need a new MBIC, please contact the Acentra Health Customer Service toll-free number at 1-800-638-7072 for DCMWC or at 1-866-272-2682 for DEEOIC.

Pharmacies are required to submit their pharmacy transactions electronically to Conduent for payment. Pharmacies are encouraged to call Conduent at 1-866-664-5581 for prescription benefit and processing assistance.

MBIC Incorrect Issue

All DEEOIC and DCMWC claimants recently received new Medical Benefit Identification Cards (MBIC) with updated pharmacy billing services information and a brochure with details of your benefits. Some claimants inadvertently received a letter stating you requested a “re-issue” of the card. Please disregard this letter. If you are a DEEOIC or DCMWC claimant and have questions, please contact the Acentra Health Customer Service toll-free number at 1-800-638-7072 for DCMWC or at 1-866-272-2682 for DEEOIC. Representatives are available Monday through Friday from 8 am to 8 pm Eastern.

UPDATE: PHARMACY PROCESSING IMPACTED BY RECENT CYBER SERCURITY ISSUE

OWCP pharmacy operations have been impacted by a recent cyber security issue and OWCP claimants and their pharmacies may experience prescription claim rejections at the point-of-sale.  Initial analysis indicates no impact on OWCP claimant personally identifiable information or personal health information.  If claimants require immediate access to medications, they should consult with their pharmacy on other options. OWCP is working with its contractors to restore service as soon as possible. OWCP will update this information as more information becomes available.

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