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Due to the impact of COVID-19, our call center is experiencing longer than expected wait times. We apologize for the inconvenience. We encourage providers to utilize the IVR or the provider portal to obtain billing, enrollment and authorization information.

CNSI has transitioned to an interactive live training platform with live Q&A sessions. For registration details on November’s webinar click here.

ATTENTION | Effective August 1, 2020: We have changed the addresses used for submitting paper correspondence, enrollment applications, authorizations, and bills. The new addresses can be found on the Contact Us page. Any mail received at the previous addresses will be forwarded. We encourage you to use the new addresses now to avoid delays in processing.
Note: Forms are being updated. If your form contains a San Antonio, Texas address, please refer to the link above for the correct address.

COVID-19 Update

OWCP has allowed for the provision of telehealth services without interruption and will continue to do so. However, due to the increased use of telehealth, and to ensure consistency and appropriate billing for such services, the Federal Employees’ Program issued a new policy on 10/22/2020 applicable to injured workers receiving medical care via telemedicine for an accepted work related injury.

FECA Bulletin 21-02 (https://www.dol.gov/agencies/owcp/dfec/regs/compliance/DFECfolio/FECABulletins) establishes the routine medical services that are eligible to be provided by telemedicine, and the specific provider types eligible for reimbursement for these services. Covered telemedicine services are analogous with services payable by the Centers for Medicare & Medicaid Services (CMS) but are not inclusive of all CMS approved services. When billed, correct modifiers and place of service indicators are required. In addition, along with the bill for services, appointment notes articulating the method of telemedicine employed, the length of the visit, any information collected, and the need and benefit derived from the appointment must be submitted at the time the bill is submitted for payment.

Due to the COVID-19 pandemic and the desire to follow social distancing, OWCP is taking steps to move toward a fully-electronic medical bill processing system. Currently, we continue to accept paper documents but providers who continue to submit paper documents may experience processing delays.

Currently-enrolled medical providers can now register for web portal accounts that enable electronic submission and the ability to modify provider profile, view status of authorization requests, and bill processing/payment.  

  • To register for web portal accounts, please reference the Welcome Letter and the Registration Letter mailed to you from CNSI on April 17, 2020. Use the Temporary ID and Temporary Key provided to login in to your account.

  • Webinars and companion guides are provided on the web portal with instructions on submitting bills electronically.

Hardcopy Bill/Attachments Processing To avoid processing delays, OWCP is asking medical providers to submit medical bills/attachments electronically.

Hardcopy bills and documents require a team of individuals to physically report to our mailroom facility to open, scan, and transmit these documents to our bill processor for payment. These steps, under the current conditions of the pandemic, may cause delays in processing and payment of hardcopy bills. To avoid any delay, OWCP is asking that medical providers submit medical bills/attachments electronically. Providers will experience much faster processing times with electronic submissions and our online notification of any bill errors further reduces processing time.

  • Please refer to the Quick Guide on how to submit bills/attachments electronically.
Hardcopy Non-Bill Documents (such as medical reports) To avoid processing delays, providers should submit all non-bill documents electronically via the program web portals.

Hardcopy non-bill documents (such as medical reports) require a team of individuals to physically report to our mailroom facility to open, scan, and transmit these documents. These steps, under the current conditions of the pandemic, may cause delays in processing. To avoid processing delays, providers should submit all non-bill documents electronically via the following program web portal:

Providers submitting bills/attachments via direct data entry (DDE) and secured batch (SFTP) can include the attachments with the bill transmission.

Authorization Requests (New Templates) For faster processing, please submit all authorization requests online.

Providers should submit all authorization requests online. Should providers need assistance in submitting authorization requests, please contact:

  • DFEC:      1-844-493-1966
  • DCMWC:  1-800-638-7072
  • DEEOIC:  1-866-272-2682

      Select Option 2 (for Provider) and then select 2 (for Authorizations).

The new authorization templates can be found here:

Provider Enrollment New medical providers should submit enrollment applications online.

New medical providers should submit enrollment applications online. Should providers need assistance in submitting online applications, please contact:

  • DFEC:      1-844-493-1966
  • DCMWC:  1-800-638-7072
  • DEEOIC:  1-866-272-2682

      Select Option 2 (for Provider) and then select 3 (for Enrollment).