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ATTENTION: To all Providers, when completing online authorizations, you may upload attachments after reviewing and saving your request. However, please be sure to click the Submit button to transmit the authorization for processing.

ATTENTION: Moving Toward a Fully-Electronic Medical Bill Processing System

COVID-19 Update

Due to the COVID-19 pandemic and the desire to follow social distancing, OWCP is taking steps to move toward a fully-electronic medical bill processing system. Currently, we continue to accept paper documents but providers who continue to submit paper documents may experience processing delays.

Currently-enrolled medical providers can now register for web portal accounts that enable electronic submission and the ability to modify provider profile, view status of authorization requests, and bill processing/payment.  

  • To register for web portal accounts, please reference the Welcome Letter and the Registration Letter mailed to you from CNSI on April 17, 2020. Use the Temporary ID and Temporary Key provided to login in to your account.

  • Webinars and companion guides are provided on the web portal with instructions on submitting bills electronically.

Hardcopy Bill/Attachments Processing To avoid processing delays, OWCP is asking medical providers to submit medical bills/attachments electronically.

Hardcopy bills and documents require a team of individuals to physically report to our mailroom facility to open, scan, and transmit these documents to our bill processor for payment. These steps, under the current conditions of the pandemic, may cause delays in processing and payment of hardcopy bills. To avoid any delay, OWCP is asking that medical providers submit medical bills/attachments electronically. Providers will experience much faster processing times with electronic submissions and our online notification of any bill errors further reduces processing time.

  • Please refer to the Quick Guide on how to submit bills/attachments electronically.
Hardcopy Non-Bill Documents (such as medical reports) To avoid processing delays, providers should submit all non-bill documents electronically via the program web portals.

Hardcopy non-bill documents (such as medical reports) require a team of individuals to physically report to our mailroom facility to open, scan, and transmit these documents. These steps, under the current conditions of the pandemic, may cause delays in processing. To avoid processing delays, providers should submit all non-bill documents electronically via the following program web portal:

Providers submitting bills/attachments via direct data entry (DDE) and secured batch (SFTP) can include the attachments with the bill transmission.

Authorization Requests (New Templates) For faster processing, please submit all authorization requests online.

Providers should submit all authorization requests online. Should providers need assistance in submitting authorization requests, please contact:

  • DFEC:      1-844-493-1966
  • DCMWC:  1-800-638-7072
  • DEEOIC:  1-866-272-2682

      Select Option 2 (for Provider) and then select 2 (for Authorizations).

The new authorization templates can be found here:

Provider Enrollment New medical providers should submit enrollment applications online.

New medical providers should submit enrollment applications online. Should providers need assistance in submitting online applications, please contact:

  • DFEC:      1-844-493-1966
  • DCMWC:  1-800-638-7072
  • DEEOIC:  1-866-272-2682

      Select Option 2 (for Provider) and then select 3 (for Enrollment).