Resolve Bill
Only bills in “suspended” status can be resolved. Suspended bills must be manually reviewed by a Bills Processor to resolve any issues with edits that have been posted on the bill. Bills can be resolved from the bill’s Resolve Bills List page, Header Details page, or the Service Line Level page.
To resolve a suspended bill:
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In the Bills tab, select the Resolve Bill hyperlink.
The system displays the Resolve Bills List page.
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To search for a bill, select and enter your search criteria in the filter fields. For example, from the Filter By drop-down list, select From/To Date and then enter a start date in the first adjacent text box and an end date in the second text box. Be sure to insert the dates in mm/dd/yyyy format.
Note: The wildcard character (%) cannot be used in search terms for the Filter By field or the first And field
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Select Go.
The system displays an updated Resolve Bills List page with suspended bills that match the filter criteria you entered.
Related Topics
Resolving Bills from the Resolve Bills List Page
Deny Bill Errors from the Resolve Bills List Page
Force Bill Errors from the Resolve Bills List Page
Reassign Bill Errors from the Resolve Bills List Page
Resolving Bill Errors from the Header Details or Service Line Detail Page
Referring Bill Errors from the Header Details or Service Line Detail Page