Enter a Mass Adjustment
To enter a mass adjustment:
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In the Bills tab, from the Mass Adjustment cascading menu, select Mass Adjustments.
The system displays the Mass Adjustment page.
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From the Criteria 1 drop-down list, select an option to perform the mass adjustment and enter a value in the adjacent text box for the selected option.
For example, select Claim Type as a Criteria 1 option and enter Professional (for Professional bills) in the adjacent text box.
You can specify up to five criteria on the page when performing a mass adjustment.
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(Optional) Repeat the preceding step for the remaining criteria, as needed.
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From the Mass Action Type drop-down list, select an option to signify if you are performing an Adjustment, Resurrection, or Void.
The system displays the Mass Adjustment Detail page.
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Select the options for the required fields from the drop-down lists (marked by *).
The required selections are Cause of Overpayment, Adjustment Source, and Reason Code.
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Check the Staging For Review and Provider Neutral checkboxes, if needed, and enter any comments (optional).
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Select Submit.
The system displays a “grayed out” Mass Adjustment Detail page with the “Mass Adjustment Batch Number” displayed, confirming that the type of mass adjustment you performed was submitted.
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Note the Mass Adjustment Batch Number.
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Select Cancel to return to an unpopulated Mass Adjustment page.