Resolution Notes Summary
The Resolution Notes Summary page provides a view-only list of notes recorded for a bill. This page displays four sections of notes:
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Refer Claim Notes – Shows columns for TCN, Error Code, Short Description, Username, Date Entered, and Comments.
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Resolution Notes – Shows columns for TCN, Cycle#, Error Code, Short Description, Username, Date Entered, Comments, Claim Location/Business Unit, Assignment Date, Refer Type, and Action Type.
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Resolution General Comments – Shows columns for TCN, Cycle#, Username, Date Entered, and General Comments.
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Change Log – Shows columns for TCN, Run Number, Data Field, Old Value, New Value, Cycle, Date Modified, and Modified By.
To navigate to this page, select Reference Information from the Show menu of the bill’s Header Details or Service Line Detail page.
When you are finished reviewing the details, click Cancel to return to the Inquire Bills page.