Retrieve Bill Images
The Inquire Bills Images page allows you to retrieve the attached images or correspondence related to a bill whose TCN or RX information you enter on this page.
To retrieve a bill image or correspondence for a bill:
- From the Bills tab, select the Retrieve Bill Images hyperlink.
The system displays the Inquire Bill Images page.
- Enter the reference number of the bill in the appropriate field on the page:
- TCN – Enter the bill’s TCN number.
- RX Bill Number – Enter the prescription bill number.
- RX Auth Number – Enter the prescription authorization number.
- Select Go.
The system displays the Correspondence Retrieval Page with the Image/Attachments Retrieval page grid.
- To view a correspondence document, click the E2 VAULT KEY hyperlink of the document that you want to view; to view an image or another type of attachment, click the REPOSITORY KEY hyperlink of the image/attachment in the Images/Attachments Retrieval Page section.
The system opens the correspondence documents and images/attachments on a separate web page.
- When you have finished viewing the document, exit the document web page and return to the Correspondence Retrieval Page.
- Select Close to return to the Inquire Bill Images page.